Slow service

Item: Absa
Rating: 1
Author: Mbasa J

I've never waited anything less than 20mins at this branch regardless of what time or day it is. There are always 2 consultants but there's always a third one who doesn't seem to be occupied.

Helpful (0)

Replies (2)

Absa's replyOfficial

10 Jun 2019, 14:19

Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Regards

Pravesh Bejay
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply10 Jun 2019, 14:19

Official

Best regards,

Absa's replyOfficial

10 Jun 2019, 14:20

Dear Mbasa Your complaint reference number is C-***1. Progress will be provided within the next 2 working days. Please feel free to contact me on ***, alternatively you can email me at *** if you are unable to get hold of me telephonically.

Regards

Pravesh Bejay
Specialist Case Manager
Customer Value Management

Best regards,

Absa's reply10 Jun 2019, 14:20

Official

Best regards,

Slow service

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