Slow response and horrible customer service leaving me stranded in Lockdown time

I informed Absa that my credit card was blocked four days ago and requested a call back on how to proceed with unblocking my card. They only responded a day later and requested my personal information, which I provided, knowing the country was going into lockdown due to the Corona Virus. Two days passed and at the end of business on the day that the country goes into a national lockdown, Cindy Rossouw, the customer services consultant responded to tell me that I must go into a branch for a for chip maintenance on my card, but due to the national lockdown they will only be able to assist after 17 April 2020. I am furious, this means I am going into the lockdown without a credit card!! This bank does not care about their customers and does not offer any digital solutions in a crisis time like this! This is reason why Absa is losing all their customers to banks that really care about their customers!