EG
Eugene G
1 reviews | Active since Nov 2020
29 Sept 2022, 13:18
SLOW LOAN APPLICATION
I since app**** for a loan on the 26th Monday 2022 and sent docs same evening and to date I’m still in the dark. My bank, how is it that you take so long when your counter parts are able to provide feedback same day? It gets worse when you take this long to revert with a decline then one has to start the process all over again elsewhere to be approved instantly. Daily when one calls you’re told “we have escalated / expedited the matter” yet no results. Mind you by calling, that would be an attempt to keep our dirty laundry internal, yet when one logs a complaint on helloPeter it gets attended to immediately - or sending a mail to CEO escalations. ABSA LEARN TO VALUE YOUR CUSTOMERS AND CATCH UP WITH THE RECENT TRENDS AND SLA’s.
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Absa's replyOfficial
29 Sept 2022, 14:38Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply29 Sept 2022, 14:38
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,