slow cues and no card

I have app**** for an Absa credit card on the 8th of Aprill 2015, and to my delight i received an sms from Absa stating that my card was ready to be collected at the branch. much to my dismay, I got to the bank and stood on the cue for an hour and some minutes. not because the bank was full as people in front of me were less than ten, but because there are only three tellers afor enquiries that are providing quality service to us clients. understaffed and over worked, with miserable clients waiting till feet hurt. i fail to understand how the manager does not recognize this.<br> on top of this problem it seems the sms was sent to me but the card was nowhere to be found at the branch. bare in mind that i stood there for more than and hour and it was all for NOTHING. it was explained to me that the card will then be sent to me via post. why on earth was this not said in the sms?<br> This is really disgusting service.