JA
Juan A
1 reviews | Active since Aug 2012
04 Jan 2024, 09:13
Slow credit card approval process. Waiting since 27 December 2023.
Slow experience on a credit card application and I went to the bank on 30 December 2023 and was told I would get a response by latest Wednesday 3 Jan 2024.
I sent the documents multiple times but it seems like your approval department is having a braai and a beer at the beach.
You have my ID, bank statement, proof of address and SAFPS document. What’s the hold up?
Email me my outcome.
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Absa's replyOfficial
04 Jan 2024, 09:36Dear Juan Arends Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply04 Jan 2024, 09:36
Official
Dear Juan Arends Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw