Slow bad service.

I am not a regular complainer. . But this is too much. Today l went to my ABSA branch as I needed a new debt card. I waited in the enquires queue for 45 mins. There was 1 assistant and another 1 who spent most of her time out of her chair. The terminal crashed.. average time per client 25 mins. I finally get to her to be told they have run out of that card !! I stripped my moer big time. Why couldn't someone have told us ? There were at least 20 of us coming to collect new cards as a mass sms had been sent out. Really really ****ed off. The queue at 3.30 was round the corner