Avds
Andrew van der spuy

1 reviews | Active since Jul 2011

17 Aug 2015, 13:30

Slow account update

I made a payment on my platinum credit card which was over the limit. The payment more then covered the over limit amount and then some but I can't access my funds. I am only able to access my funds on the following day cause your **** system can't update automatically and you rely too much on human intervention. I also have a platinum credit card with FNB and as soon as a deposit is reflected in my account that was over the limit, the amount below the limit is available immediately. You really are a **** poor bank. I think I should just close all my accounts with you cause if it's not **** like this it's stuff like whenever you require something or I do I need to go into a ****** branch to take care of the issue. I have not set foot once in an Fnb branch in over 2 years yet with Absa I can recall at least 10 times where I've had to go into a branch to resolve any issue. Get your **** together and who knows you then might just turn out to be a bank of choice!

0
Replies (1)
Absa
Absa's reply18 Aug 2015, 08:17
Official
Hello alvds85,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,