SD
Shoki D
1 reviews | Active since Aug 2021
04 Apr 2024, 13:12
Sloppy services
How just yesterday I was praising a consultant for their work. only today to be hanged up on by two consultants and the other did not even introduce herself and there were children making noise in the background. Not to mention that it took me an hour to get my call through.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
04 Apr 2024, 13:53Dear Shoki Ditshego Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply04 Apr 2024, 13:53
Official
Dear Shoki Ditshego Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
05 Apr 2024, 13:35Dear Shoki Ditshego
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your account or ID number as well as the names of the consultants you were dealing with by close of business 05 April 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your account or ID number as well as the names of the consultants you were dealing with by close of business 05 April 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply05 Apr 2024, 13:35
Official
Dear Shoki Ditshego
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your account or ID number as well as the names of the consultants you were dealing with by close of business 05 April 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***1.
Kindly provide our office with your account or ID number as well as the names of the consultants you were dealing with by close of business 05 April 2024 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***