Sloppy customer service. ****py experience time after time

Customer service sucks, really. 90% of consultants have to be trained on Customer service, two different consultants two broadly different veiws for the same query or question which has dire consequences for the customers. When I look at my over priced bank fees, one who expect excellent, well informed consultants who know what they doing and ones who can actually assist with queries first time. Sies Absa!