Sloppy and non existant service

Deceased estates were requested on 10 October to close the current account and transfer balance to the auditors estate late account. Followed up with a branch visit and was told to call again in two weeks. Called again and was told they were busy and finally a month later put a hold on the account. Was told they were too busy to close the account and was told to call again. Spoke to Action line who promised that I would get contacted within 24 hours. This was not done and phoned again and was told two months later there was a backlog but Amanda who was the Manager would phone by close of business today. Predictably she did not. Action line reference numbe C***4. If action line cannot fulfill their promises there is no hope for the organisation.