Slacking Agents on a weekend

On the 2nd of June 2018,I downloaded Absa 's premium banking app, then proceeded to register.After registering I encountered endless "server communication errors" when I tried to log back in.I then called their customer service at about 13:06pm, got through to an agent by the name of Lebohang (in Samantha's , team) who honestly ;sounded uninterested to assist me ;mind you, being a new client i.e 1st impression,go figure...She was unhelpful, I then requested to speak to some one else because I could feel myself getting very irate and frustrated, she put me on hold for quite some time, while I waited to speak to someone else.Coming from a intensively customer service orientated background, I was extremely disappointed and lost for words.I then spoke to Samantha ,told her that I needed access into my account to transact , since I needed that account active.Told her about my frustrations and uttered my disappointing 1st time experience with Lebohang. After calming down, I thought of alternative option to view my account and decided to google the ussd code for telephone banking , since I was unsuccessful with the app. It's really embarrassing for such a large financial institution not to train their staff to offer alternative ways to have access into one's account, I had to figure this out all by myself. I am so relieved that I didn't close my bank account with their competitor , otherwise I'd be left penny less with no means to any kind of money this weekend, considering I almost paid all of it into Absa.Banking with Absa going forward, I anticipate a lot of frustration and poor service.My friends and family are sure going to hear about this, so much emotional stress.Lebohang needs further CC training.Gutted!!!