SLACK service from ABSA and their agents as per usual!
ABSA will you please explain how am I suppose to proceed with the cancellation of my Bond when your agent, Charmain Dinjana, does not give me any feedback. She assigned a lawyer of her choice to cancel the bond and release the Title Deed. She has still not rep**** to my email. I have asked her countless times to remove MAK Attorneys( Mukuddem Ahmed-Kagee Attorneys) from my profile, in order for me to assign an attorney of my choice. I'm STILL waiting. MAK Attorneys still shows up on my Bond profile as the assigned attorneys. Please sort this out as soon as possible!. Slack service from ABSA as per usual!!.
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Absa's replyOfficial
16 Feb 2026, 11:31Dear Carina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareVanessa Crowe
Absa's reply16 Feb 2026, 11:31
Official
Dear Carina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareVanessa Crowe