SLA failure
<p>I had my credit card delivered on Wednesday 5th July via courier (why this is still done is a mystery) and I was told it would take 48hrs to activate it??????</p> <p> </p> <p>I ent through FICA docs to Justin Badenhorst and because the Absa mail system can only take 2MB per mail I have to send 25 individual emails. HOW IS THIS HOW THIS PATHETIC BANK WORKS????</p> <p> </p> <p>Its now Monday 9th July and my card is still not activated???</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Best regards,
This is useless 'Claudette'. I have done this myself alerady and still no resolution. Your SLA is 48 hrs and is been 4 FULL working days.
This 'response' is great for your stats cause it shows responded complaints but how does this assist me NOW??????
Pathetic is what you all at Absa are.
This is useless 'Claudette'. I have done this myself alerady and still no resolution. Your SLA is 48 hrs and is been 4 FULL working days.
This 'response' is great for your stats cause it shows responded complaints but how does this assist me NOW??????
Pathetic is what you all at Absa are.
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Lets see how this works or if its just an automated response.
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Lets see how this works or if its just an automated response.