LB
Leonie B

1 reviews | Active since Jan 2020

08 Jan 2020, 11:53

Six-year old first bank experience not good

I took my six-year-old son with his savings to the bank - his first bank experience to deposit his money. However, the teller told me they do not count money and that I need to do it myself or I can ask the business teller.

I walked to the business teller with a sign showing that they are open and ring the bell. I stood there for some time, ringing the bell again with no one responding or opening the door. When a bank employee passed me I asked her if there is someone in there with her responding yes, but they are busy. The least they could have done, with someone ringing the bell is to indicate that they are not able to assist.

That was my son's first experience with a bank. Well, also his last experience with Absa. He will open an account at FNB.

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Replies (1)
Absa
Absa's reply08 Jan 2020, 14:56
Official
Dear Leonie Bolleurs Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care