PH
Penny H
1 reviews | Active since Oct 2015
03 Jun 2021, 09:51
SIS!!!! R700 for a new card I didn't even want and was not told there was a fee.
Go to Absa to reset my pin a few months ago and was told I "have" to have a new card. Was not told this would cost R700. Obviously, as I would have closed my account. Went again yesterday for another transaction - noticed pretty much everything now must be done online. Updated higher charges and fewer services.
I don't use this account much but wanted to keep it for savings - not a chance now; Absa will find a way to deplete them.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
03 Jun 2021, 10:34Dear Penny
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply03 Jun 2021, 10:34
Official
Dear Penny
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care