1 reviews | Active since Apr 2019
Since when is ABSA so pathetic?
Wow.. What happened to ABSAs service?!?!
I thought it is just Ben Swart branch that is pathetic, but now even their automated system?
I have a standing debit order for my home loan that is supposed to be debited on the 1st of every month (This home loan exists for more than 10years).
I noticed the morning of 01-05-2023 that all my debit orders went off, except for my home loan at ABSA Bank so I sent *** an email asking about this.
I received an SMS notification on 01-05-2023 afternoon that the debit order was finally debited from my account.... Just for ABSA Debt collectors phoning me early this morning (on the 02-05-2023)!! I thought it is a phone call to explain what happened, but nooooooooo. They wanted money!!!! The lady said she will make a note that my installment was paid and she apologized for their mistake.... Just to get an SMS stating that my account is still in arrears!! So now I have paid double my installment. I am so fed up with this poor service.
I have never skipped any payment in my life and now my credit score will be affected due to my personal PLATINUM BANK!!!!!!!
Nobody rep**** to all my NUMEROUS emails, but they are quick to phone when want money.
Jho.. I am fuming as I am typing this. If anyone can advise me how to switch banks, that will be amazing.
Reference: Re: C-***9 Home loan debit order ref:_00D1r1GluM._5005qPv5e4
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for assisting me in a professional, friendly and fast manner.
I wish all the staff at ABSA was só efficient and helpful, then ABSA would have had a 5 star review average.
This is the kind of service that I was used getting from ABSA until recent years.
Thank you once again for helping me to resolve this issue and also for restoring my trust in ABSA.
You really do deserve a 5 star ⭐⭐⭐⭐⭐
Kind regards
Larissa Rosema
Thank you for assisting me in a professional, friendly and fast manner.
I wish all the staff at ABSA was só efficient and helpful, then ABSA would have had a 5 star review average.
This is the kind of service that I was used getting from ABSA until recent years.
Thank you once again for helping me to resolve this issue and also for restoring my trust in ABSA.
You really do deserve a 5 star ⭐⭐⭐⭐⭐
Kind regards
Larissa Rosema
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd