AM
Amy M

1 reviews | Active since Apr 2009

16 Feb 2017, 22:39

Since November no response

<p>I have been trying to sort out my query since Nov 2016. I have contacted Absa numerous times telephonically,on email, went to a branch,even contacted the complaints department and there turn around time is 3 days its two weeks!</p> <p>How do I resolve my query! </p>

0
Replies (5)
Absa
Absa's reply17 Feb 2017, 09:52
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

AM
Amy M's update26 Feb 2017, 11:15
Reviewer Update

This query is still not resolved!Just keep getting calls saying its still being investigated!

Absa
Absa's reply27 Feb 2017, 10:13
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

AM
Amy M's update17 Apr 2017, 23:46
Reviewer Update

I have still had no response in regards to this matter!I have emailed Mavis who was the person dealing with the issue and to date no response. It is now five months and this issue is still not resolved!

Absa
Absa's reply18 Apr 2017, 10:30
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,