1 reviews | Active since Nov 2015
Since Februar 2015 till now, Estate not finalized.
Even after 10 months of administering my father's estate, ABSA tells us they are busy trying to finalise the DRAFT of the L&D account, how rediculous is that?. My father's estate has been dragging till today since February and it seems like its no where close to being finalised. There's been lack of communication/update on ABSA's side, No indication whatsoever of the time it will take to get to finalisation, no mention of next steps. we even had to research to understnd the process and steps. This has been the most frustrating process. Mareese has been very helpful but we are not getting anywhere.<br> <br> Even after the escalated complaint to ABSA head office beggining of October, there's still no progress on the process.<br> <br> If ABSA doesnt have the resources and expertise to do these kinds of things they must not do it at all than to frustrate clients especially in the most difficult of times like this. If this process is not finalised by end of November we request that you give us permission to transfer this process to attorneys who are always very efficient in this matters. We need this matter to be given priority and be attended to as a matter of urgency.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
