Simply ineffecient

How hard can it be for the system to regenerate a proof of payment? I have sent numerous emails to the ABSA simply requesting a very urgent proof of payment. Which by the way I am not sure why it wont reflect on my history on internet banking system. Its not even that old. I mean how does it work that one cannot retrieve POP on their own banking app? They cannot even justify this ludicrous. Instead they keep making me wait through useless automated replies. This is after sending me ping pong; on the one hand, telling me to send email to request this, then when you send the email they actually try to force you to go to a branch! And this is not the first time they do this. The other time they had messed up my ID number on the system so I couldn't complete facial recognition on the app. Guess what, their only solution was come to a branch? I mean really, in this day and age of AI. So here I am sitting with an issue I reported on 23 Dec 2024. ABSA is failing to give me my proof of payment for a very crucial payment I made. Worse they recently told me they have a system glitch and that's the reason for the delay. That was on the 14th January 2025. Say what? A whole bank? So what am I to do in the meantime. Yho hhay ABSA. Please do better. And upgrade your internet banking. Its not user-friendly and not efficient.