simply awful

I went into Absa sandton branch a month ago to move my debit orders from absa to FNB and to change the debit order date as I have now changed jobs and the pay day has changed, Previously I was paid on 20th of every month now its moved to the 25th. I changed debits from the 21st to the 26th. As its the 20th I called to insure all was in order as when I left the branch (this is after signing documents) I never heard anything. I have just followed up only to find out nothing has been changed and debits are running as per normal. This is very disappointing as I pro actively insured I was organized. Very disappointing as now I have to try figure something out. If I didn't call to check debits would of bounced. I hate the way they have made me feel.