Simple service request that Absa Premier Credit Card has failed at

How do you get something so wrong? Long story short but I had my wallet ****** from my house and had to order a new credit card after stopping it. First problem is that the system to reorder the card wasn't working when I was calling the stop card number. Second, my visit to the Centurion branch on Thursday 27 June was to set in motion the ordering of the new card. I went back on Friday 28 June and I was assured that they will call me in 2 to 3 days to deliver the new card. I phoned Absa credit card recovery division on Thursday 4 July to find out where the card is. Naledi told me that nothing had been ordered. After sorting things out for the new card delivery, I was assured it would arrive on Friday 5 July (same day delivery - and at no cost to me because it was a mistake from Absa's side) and they would deliver it to my work address in Centurion (confirmed the address twice). By 1pm, I didn't hear from the couriers. So I called absa credit card recovery division again today and was told that my card was going to be delivered to Fourways absa branch. We sat on the call for another 15 min while he sorted everything out for the delivery of the card to the right address. There is more to this story where the service is absolutely shocking. If this is Africanacity, you should be ashamed for disgracing the name of Africa... and reconfirming any negative cognitive scheme I have about service in Africa. You do not deserve to carry that brand name.