Simple request TEDIOUS process

Absa, your process to open an account is extremely easy and convenient. That’s great! I app**** for this account online, without signing anything and with no need to physically go to a branch. However, when I wanted to close it, I physically needed to go into a branch...AND pay more after already settling the account. To close it was an absolute pain in the neck! How do you charge me to close an account?! Right before I walked into the bank, I transferred funds to my revolving loan account in order to close it. There was a 20c balance (I paid 20c too much). When I got to the teller, I was told to pay an additional R1.44. What for?! And it’s not the cost that matters here, it’s the principle. Firstly, I have to pay an additional cost for I-don’t-know-what-reason. Then I get sent from the teller to the consultant and back to the teller again...just to close an account that was sooooo easy to open?! It’s actually ridiculous. I am and always have been an avid supporter and promoter of Absa. After today’s experience, that might just change.