Sim Swap Verification

Due to an upgrade on my cellphone and sim swap my cellphone banking account was put on hold . I went into the Sunninghill Village Branch on the 26.09.17. The customer service consultant (Makgatso) advised that she would contact the call centre and verify the details and call me before the close of business to log into my account. 27.09.17 - i contacted the branch once again to find out whats is happening as i had heard nothing from them nor can i log into my account, left several messages. received a call from the customer service consultant only to be asked my account number and she drops the call, i called back to be told she is busy. i then contacted the branch manager (Tembile) once again was asked my account number and was told she would contact me. its 3:40pm and still no response. i stressed the urgency of having this issue sorted as its month end and i have payments to issue.