SIM swap nightmare

Item: Absa
Rating: 1

<p>My wife had a SIM swap done. For the next 36 hours she won't be able to do any internet banking payments. We phoned the helpdesk which redirected as to the ***** line. After having waited for more than 2 hours for the phone to be answered, the lady asked security questions about the account which my wife didn't have with her at the time.  Tonight we're switching to FNB.</p>

Helpful (0)

Replies (2)

Absa's replyOfficial

13 May 2016, 09:47

Dear Customer

Thank you for bringing this matter to our attention. According to our records you were able to use your Internet Banking on the 10/05/2016.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,

Absa's reply13 May 2016, 09:47

Official

Dear Customer

Thank you for bringing this matter to our attention. According to our records you were able to use your Internet Banking on the 10/05/2016.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,

's updateReviewer Update

13 May 2016, 10:25

Case in point. It took over 2 hours for someone to answer the ***** line and 4 days for someone to answer a complaint. Please do not embarrass yourselves further and reply to this comment days later too.

's update13 May 2016, 10:25

Reviewer Update