SIM Swap hold
<p>I have been calling their call-centre for the past two days and about three of their call centre agents (Leato, Ntombi and Thembile) have been telling me that their team leaders will call me and still hae not recieved any phonecall from any of them. Today I spoke to Sabelo Masina who told me I need to go to the branch to remove a SIM Swap hold, what in the entire **** is this? I am enough with this ****ty bank, your call-centre agents need to take their jobs seriously.</p>
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Absa's replyOfficial
23 Jun 2017, 11:08Called client and explanation given to the client that she must visit the branch for security reasons and to protect her account where sim swaps are concerned
Best regards,
Absa's reply23 Jun 2017, 11:08
Official
Called client and explanation given to the client that she must visit the branch for security reasons and to protect her account where sim swaps are concerned
Best regards,