Sim Swap Absa Cell Phone banking

I did a sim swap on my phone it's been more than 7 days and absa has not released the hold on my phone. I called the call center they said i must go to the branch and i went on 10 October to absa bank. I have been holding for 1 hour 15 min on the phone and no one picks up the phone to assist me. I have been a member for absa for more than 10 years. This is the thank you I get for just having to do a sim-swap. Absa suppose to have released this lock on my cell phone banking with 48 hours or 24 hours. It's been more than a week and I still can't get my cell phone banking to work. This is really unprofessional and unacceptable.