SIM card SWOP

As much as I appreciate security measures to protect my account, the fact that a simple action like a sim swop could make dealing with your bank so extremely impossible and an unpleasant experience with the final insult being a call from the ***** division is beyond unacceptable . And the fact that two members of your staff from different department actually got irritable when they got asked common sense questions and threats made, is reason for great concern. I deem myself a reasonable person but after more than 30 years with ABSA I am seriously considering taking my banking elsewhere.