Silently *********** loyal customers

Loyal Absa customer for 22 years - bank accounts, vehicle finance, etc. Today I find out they have my cheque account on a "pay as you transact" system, which product was actually discontinued in 2016. R4 per card swipe and R19 per debit order! But they just sit quietly and fleece you... no initiative or good faith whatsoever... at least contact a longstanding customer and tell them they are on an inappropriate pricing structure from 9 years ago.