Sickening service after burglary

Absa home insurance has been an absolute nightmare. My home was burgled on Friday 23 Nov, the assessor came around on Friday 30 Nov, saying that her report will be submitted on the following Monday. After 9 WEEKS I am still waiting for a response. I've made contact 4 times during that time, every time being told it is being escalated, and still not a single word. The entry point is still unsecured, the damage to doors is still not repaired... I am absolutely sickened by the complete lack of service, save for one poor consultant who was very empathetic. One week after my case was forwarded to the claims manager, and still nothing.