Sick of their terrible customer service

<p>ABSA insurance is the worse ever. This is the 3rd time that my claim is rejected for some or other reason. They always find a reason not to pay! With the last claim after not hearing a word from them after the assessor came out I called them on 25 August to find out what is happening wrt my claim. I was told by Dudu Shabalala that my claim has been rejected as the fault was caused by a power surge . I questioned how did they come to that conclusion and that I would like the report from the electrician so that I can get a second opininon. I was told by Dudu that she has to speak to her manager but up till today I had no response from ABSA! The last time I was told the cracks in my swimming pool is due to lack of maintenance. When I asked then what do you cover as swimming pools dont just break when its new. Still no answer. I am not sure why I am still with this bank. I am a platinum client who has forever been with ABSA but I have had it. I dont need this **** service whlist everyone else is happy with FNB and Capitec! I am strongly of the opinion that ABSA Insurance is a dishonest broker who is tries to find every reason not to pay claims.</p>