Sick of it

It is the second time in a few months I did not receive my Absa rewards. Last time it was solved swiftly and the promised me it is fixed but unfortunately it was not and did not received January rewards. I phoned the branch, they tell me I need to phone Absa rewards. Absa rewards tell me i need to phone the branch. Now all ok if I was not very hard of hearing and the long menus are absolutely terrible. So I now need to go to the branch to solve a mistake Absa made, which cost me time off from work so I they can fix a problem Absa made. :-(