Sick and tired of the lies and empty promises fed by consultants

I have a complaint about your collections department, about Simphiwe Sibusiso Ntshingila (Officer Collect Inbound Outbound RBC) and Refiloe i do not know what her surname is, also in the same department. I have been calling and writing emails to them about an issue and being promised feedback which i never receive from them, my request is still not fulfilled and I still use my own data and airtime to call them about the same issue over and over again and im tired of being **** to time and time again, no response on emails i send Simphiwe even though he said the issue has been escalates to his team leader. I do not appreciate such poor service from Absa and all my efforts seem to be in vain. Very disappointed with your collection departments staff and their incompetence. Its been 2 months now being sent pillar to post and empty promises being made to me and still my problem has no feedback, till now. A very dissatisfied customer i am 😡