JM
Julia M
1 reviews | Active since May 2020
13 Oct 2021, 07:47
Shot/vaccinate.
I'm very angry with the with absa.why you are busy pushing clients to go and vaccinate. Look @this sms from absa. Absa Life: Got the shot? Get your shot at R1 million. To enter, reply YES by 10JAN22 if you got your COVID-19 vaccine. T&C & standard rates apply. Auth FSP36116. Really now the bank must pushing us, maybe I must get this clear. Now we are pushing buy bank. Banks running competition.
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Replies (3)
Absa's replyOfficial
13 Oct 2021, 10:17Dear MISS J MOKGWETSI
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply13 Oct 2021, 10:17
Official
Dear MISS J MOKGWETSI
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
JM
Julia M's updateReviewer Update
13 Oct 2021, 10:30Hi lebogang, thank for your reply. Is totaly unfair and undermine customer right, is this vaccine run as compensation. Mybe this absa vaccine competition it must be taking to obsuman. Im not happy. Why should we push to vaccinate. ain't we have the rights as south african citizens.
JM
Julia M's update13 Oct 2021, 10:30
Reviewer Update
Hi lebogang, thank for your reply. Is totaly unfair and undermine customer right, is this vaccine run as compensation. Mybe this absa vaccine competition it must be taking to obsuman. Im not happy. Why should we push to vaccinate. ain't we have the rights as south african citizens.
Absa's replyOfficial
13 Oct 2021, 12:13Dear MISS J MOKGWETSI
Thank you for bringing this matter to the attention of Absa bank.
Please be advised that I have escalated your complaint accordingly and will be engaging you via private e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank.
Please be advised that I have escalated your complaint accordingly and will be engaging you via private e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply13 Oct 2021, 12:13
Official
Dear MISS J MOKGWETSI
Thank you for bringing this matter to the attention of Absa bank.
Please be advised that I have escalated your complaint accordingly and will be engaging you via private e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank.
Please be advised that I have escalated your complaint accordingly and will be engaging you via private e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,