LM
Leah M
1 reviews | Active since Jan 2024
28 Aug 2026, 12:54
Shortfall Claim not paid for 2 weeks
My car was written off and insurance paid, and I claimed for shortfall. Am struggling to do anything because it shows I still owe the car. The person who is handling my claim doesn't even call me to give update. Am very disappointed with ABSA
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Replies (3)0
Replies (3)
Absa's replyOfficial
28 Aug 2026, 16:18Dear Leah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Absa's reply28 Aug 2026, 16:18
Official
Dear Leah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
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Leah M's updateReviewer Update
31 Aug 2026, 14:41Why was my debited for the car i dont even owe? I need my money in my bank account today please
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Leah M's update31 Aug 2026, 14:41
Reviewer Update
Why was my debited for the car i dont even owe? I need my money in my bank account today please
Absa's replyOfficial
31 Aug 2026, 16:44Dear Leah Regarding complaint C-***5 the above is noted and will be shared with Absa Insurace . Kind regards,Group Customer CareVanessa Crowe
Absa's reply31 Aug 2026, 16:44
Official
Dear Leah Regarding complaint C-***5 the above is noted and will be shared with Absa Insurace . Kind regards,Group Customer CareVanessa Crowe