Short-paid by ABSA but not reimbursed

I used the ABSA ATM at Clearwater on Sunday(***7) and I was short-paid. I called the help number and was asked to report to the ABSA. I did report the incident the next day(***8) at the Clearwater branch. Up till now, I have not been reimbursed and I was told this was a known issue with the ATM. I also noticed that the ATM was still in use at the time reported the issue the next day.

What's the way forward, ABSA?