MM
Masego M

1 reviews | Active since Jan 2021

01 Nov 2024, 10:26

Shoot me once absa

Good day I had written a review few days ago about absa on complain reference number REC-***6. My query was resolved but now the deductions on my flexi was double deducted and with the bond amount. I called in stayed an hour on the phone being transferred to different places then got to a lady who told me the bond deduction does not reflect on their side i have to wait until it reflects. The matter was escalated to the team leader and i have to wait and suffer once more. Firstly they did not include the insurance as per my request when i took the bond. I was knocked by a car spent 6 months in hospital instead of the insurance taking over the payment i was told it i don't have insurance.

Requested for restructuring from last year it was never done only on the 30th September 2024. I am still paying an extra R1000 now they take double and i have to wait.

No accountability is taken by this bank what soever. Absa might as well put a bullet on my head and take care of my child.

I trusted you after being warmed about your horrible service but i still had faith in you.

All i need is a home for my child hense im working hard. Im crippled now need a car to make my travelling trips to work easier but you just making my life worse as it is.

Kill me once then print these to show my child.

0
Replies (1)
Absa
Absa's reply01 Nov 2024, 12:07
Official
Dear Masego Mafora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw

Best regards,