shoking delayed service...

I have been a private banking client of ABSA for a good number of years with them covering my home insurance as well for building cover. I lodged a claim about a month ago for a pool pump and tub pump that ran dry and malfunctioned. the insurance assessor was out to verify the veracity of the claim on the 28th May 2019. this is where my nightmare started, I made 4 calls thus far since the 5th June, with countless promises for someone to call back including today to authorise the repairs, but to no avail...absolutely shocking service thus far for a first claim in the last 10 years...as of this moment 12th June 10.39, no one has again returned my call re progress of claim...go figure?