Shoddy workmanship and now I sit with the inconveince

We put in a building claim ********** whereby your *********** plumber did a **** job nobody is using the basin and after 2 weeks the pipe blew (please note nobody uses it) he pitches up takes a picture and says he has to charge call out why he worked there why was the pipes not replaced My husband is in Abdijan and trying to sort this out (we will be charging you for the calls) when we refused to pay the call out he climbed in his car and left us with a broken pipe and no water and informed my ****s that his is not his job. He also has my purifier which he refuses to fix you say it is no part of the claim but the cupboad contractor said that is also causing cupboard damage in their report as it is leaking. so that is theft as I want a new purifier as I now cannot be assured he is not using parts to fix other people's purifier and that is theft. I phoned Nomfundo Mhlanga about 3 times before she answered T +27 (0)86 ********** Ext ********** Email: ********** whereby I told her to read my email and explained the situation as there is no water on this property now she needs to investigate and bla bla I told I want this sorted out today as there is no water on this property now and slammed the phone down ih her ear as this is the worst service you don have a problem taking our bond repayment every and using a shoddy plumber for a house valued into the millions that is pathetic I want this sorted out now and I will be charging you my hourly rate as I had to leave work early now to sort out this **** and my husband's rate and his calls from Abidajan which is R10 a minute .