Shoddy service jeopardises NPO's fiscal state

I volunteer for a non-profit company as chairperson and our treasurer has been pulling her hair out to have the account unblocked. There was a change of directors (due to death and resignation) and due process was followed to correct the paperwork. Then followed FICA requirements, again accommodtaed and followed but still the account remains blocked.

We are an NPO and have had to access volunteers' private accounts to honour our creditors. This is completely unacceptable fiscal practice but we have been left no choice thanks to ABSA's delayed responses and/or complete lack of response.

It has been over four weeks and we cannot run another month on volunteer private funding. That is poor governance. I am shocked at ABSA's failure to give us access to the account when we have met every single one of their requirements, Our organisaiton now sits in jeopardy because of this large corporation's ineptitude.