LJ
Linda Jaca-Ndebele
1 reviews | Active since Jul 2019
24 Jul 2019, 13:16
SHODDY SERVICE FROM ABSA CREDIT CARD APPLICATION DEPARTMENT
I currently bank with absa and app**** for a credit card online on 11 July 2019. I was advised that my application was approved pending verification (***). I then emailed all the necessary documentation on 11th and again on the 15th to "speed up the application process.
I have yet to receive any further feedback after making 4 follow up calls thereafter. I've been advised that the matter has been escalated and I will have feedback after 24 - 48 hours. I then called again today and still no further update.
I need ABSA to take my application seriously as their customer and finalize the application. Otherwise I will take my business to a bank that takes their customers more seriously!!!!
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Replies (2)
Absa's replyOfficial
24 Jul 2019, 13:54Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Absa's reply24 Jul 2019, 13:54
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
LJ
Linda Jaca-Ndebele's updateReviewer Update
26 Jul 2019, 13:11Still no feedback from Pravesh, 2 days later. I tried calling and there was no answer on the phone. I have emailed. I NEED MY FEEDBACK so I know whether to apply at a more competent bank on the weekend.
LJ
Linda Jaca-Ndebele's update26 Jul 2019, 13:11
Reviewer Update
Still no feedback from Pravesh, 2 days later. I tried calling and there was no answer on the phone. I have emailed. I NEED MY FEEDBACK so I know whether to apply at a more competent bank on the weekend.