SHODDY SERVICE
I have been appointed Curator Bonis for one of your clients. I visited the Benmore Gardens branch on Friday to have the details updated on your data base. I was assured that the SureCheck option was also updated to reflect my cellphone number. This did not happen. I once again visited the branch today to have this resolved and was angered by the consultant's denial of Friday's interaction. I urgently need this matter resolved. I am not willing to spend another hour in the branch to be confronted by ignorance disrespect.
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Replies (2)
Absa's replyOfficial
06 Aug 2018, 13:29Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Aug 2018, 13:29
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
06 Aug 2018, 13:40Dear customer
Please can you advise who is the complainant, as the account number provided in the complaint belongs to a 3rd party.
Regards
Claudette
Best regards,
Absa's reply06 Aug 2018, 13:40
Official
Dear customer
Please can you advise who is the complainant, as the account number provided in the complaint belongs to a 3rd party.
Regards
Claudette
Best regards,