SHODDY CUSTOMER CARE SERVICE ABSA

why is to so easy to get a credit card but so difficult to have it cancelled. My credit card is in the black - the interest per month is R0,70 and the monthly fee R90.

I have a credit card with ABSA and after waiting more than an hour in a line, I left had breakfast came back and waited another 40 minutes to enquire about my cheque account card that was faulty. I asked the consultant to I wanted to cancel my credit card and of course I had to call a nr. I just could not get through to any agent and was bombarded with adverts and banking on their APP.

Send an email to the contact address. I received a call for a few seconds which my phone identified as AbSA but when I picked up the phone was dead. I received a mail stating that I was contacted many times but of course I can now use other ways to cancel the card. why cant the so called customer service staff in the bank not cancel a credit card