Shoddy and uninterested service

I have been trying to authorize a payment to SARS since Monday Morning. Problem is the full service which one has to access on internet banking order to authorize a payment loads but does not work. All the tabs are blank so the whole page is effectively broken. I managed on Monday morning the 20th Sept to get help and and my profile was reset. I was NOT notified that I should wait for instructions on how to access the page once it had been reset to avoid having the broken page load from cache and overwriting the fixed page So the following morning I tried to do the authorization again and that is exactly what happened. I then phoned 3 times due to being cut off during the calls and having to hold on for an average of 10 minutes per call There was also the problem of the voice of the agent suddenly becoming garbled after hanging on for so long. Long story short I then had to forward a screen shot of the malfunctioning page to *** at 3 pm on 22nd and it is now 9:30 on the morning of the 23rd and I have not even had the courtesy of a reply or any acknowledgement as yet. after all the effort to get this problem with your internet banking sorted out I get the impression the customer service is not really high on the agenda at your help center *** so far this has cost me 1 hour and 20 minutes of airtime for 6 phone calls to sort out one problem The penalty I am going to have to pay for late tax payment and now it looks like I am going to have to drive in from the farm to go to my local branch to try and get this sorted out which is a distance of 28 k and all this for an internet banking website that has worked perfectly well since its inception until it was "upgraded to increase ease of use for your clients" Why is the tab for Authorization NOT also in the express page???? and why even bother with an express page at all an break the full service page?????

Update

I went to Vincent Park branch to get it fixed and after approx 1 hour I was told to log on to internet banking

to check if it had been fixed and the system could not connect to server Really!!!! I was complaining about internet banking not working and the branches system was not working!!!

I then asked the lady what I should do if it was not working when I got home to test it and she said she has done all she can and I will have to just continue phoning the call centre. So do I now just report this to the Bank Ombuds ma or what

Please advise

I Redmond

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