Shoddy ABSA service delivery

I had the most unfortunate experience of going to collect my new premium ABSA card from their recently renovated and "improved" branch at Woodlands Boulevard earlier this morning. Guide near the door was most unhelpful when merely pointing me where to go and only on third attempt did she say I ought to stand behind fellow patron wearing a blue shirt. Once in that queue, it went slow as ever and when I was eventually in the process of collecting my card, did employee motion for me to sign for it and I do not use sign language. Then when I asked her to cut up my old card in my presence, she told me they are still waiting for stationary and handed my old card back to me and added that I can cut it up myself. Then when I wanted to sign for my new card, did emoloyee struggle to find a pen and eventually handed me her own pen from her diary. The final straw was when I asked her the benefits of my new premium card, she shrugged her shoulders and told me to go and see a consultant! Do you not train your staff in manners and on products? Really? Seems I am now having to find a new ABSA branch, despite Woodlands Boulevard being so convenient as so close to my home.