SHOCKINGLY POOR SERVICE (OUTDATED CREDIT LISTING)

I paid off my Virgin Money Card over a year ago and closed my account. Upon applying for a property bond, it came up that I am listed as a default payer with Virgin Money Card. I have now contacted the called center 4 times since 25 September requesting a letter confirming that my account was paid in full and closed and for the listing to be removed from the credit bureau. Despite requesting the matter be escalated, I have still not received anything as promised!! This is holding up my bond application and the lack of service and empathy is disgusting!