Shockingly poor and ********* service

I wrote to the Absa credit card division on Monday to have my account closed and a paid up letter.

They passed my query on to Credit Control who never bothered to contact me. So, I called them today, Friday morning to find out about my request.

The first consultant kept me on the line for over 4 minutes, taking down my details and did nothing but pass me on to another consultant who had to take my details from scratch!

I was then told nothing had been done as I hadn't called (despite the credit card division having passed on my email query on Monday), but apparently, you shouldn't email, but rather call (according to the consultant). So why bother giving out an email address?

Then I'm told I'll have to wait 'til Monday, because opening an account can be done in minutes over the phone, but closing it can take an ********* (considering how easy it is to open it) 5 working days.

Such a ****! 🤬