Shockingly pathetic service

<p>I submitted a claim for storm damage to my house somewhere in March of this year. I did not get any feedback from them. Somewhere in July/August I phoned to enquire. They told me they couldn't get hold of me. But that the accesor would contact me. In August he did and came out to my house to inspect. A few weeks after this a contractor came out to take photos and check the damages for the quotation. </p> <p>Again no feedback from nobody. I phoned absa insurance and they said they did not receive the quote yet. I contacted the contractor who told me the quote has been submitted to absa long time ago. And that the claim was approved by the accessor.</p> <p>Now it is already December. I phoned Absa insurane yet again. Apart from the fact that all the operators seems to have difficulty in speaking and understanding English, it seems that most of them also have a hearing problem. When you give your ID number slowley and clearly they can't hear and keep on asking it again. </p> <p>Today I phoned again. Costing me a fortune in airtime sine I am on a pre paid phone. Keeping me holding for long. All the operators ask me then if this is for a geyser claim. The geyser claim has been finalised long ago. Every time i must explain the same story that it is not. It is a building claim. Thrn after holding they say the claom has been closed. Same story every time I call week after week. first operator toda took my details and after lengthy discussion told me to hold. Next moment I'm woth a new operator and have to explain the whole story all over again. Again I had to hold a long time. She told me the service provider could not get hold of me. BUT I have constant email record of contact between me and accesor and me and Bubezi service provider. Only Absa no feedback. Service orovider told me on email they dont get feedback from absa. Noe again like all the other times your operator said they will get back to me. I have no hope of that anymore. In the meantime the building contractors closes for the holidays in a few days ad my house is in a mess since the storm back in March. </p> <p>Truley pathetic. No on knows what is going on. </p> <p>Why pay expensive insurance on my house for such nonsense. I suppose absa is not going to give me back all the pre paid airtime I used up on them for nothing. </p> <p>I will make a point to warn people about this patgetic insurance.</p>