Shockingly bad service

I spent 2.5 hours waiting to see a customer service consultant at Clearwater Mall today. When I eventually got my turn the consultant was rude and spitefull. She verified my identity on DHA 3 times and still could not assist me. When I asked her what I must do to get my card unlocked she told me I am too impatient and she must try some things. She called credit card division and they also did not know. This is after I spent as much time there on Monday with the same issue. The staff are useless and *********** and definitly not interrested in helping anyone. There was an 81 year old lady sitting there with me for that long and when asked if pensioners could get preferencial treatment she was told all the customers are old and she must wait. It is shocking. You should be embarresed!