YK
Yolandi K
1 reviews | Active since May 2022
10 May 2022, 12:34
Shockingly bad customer service.
Our Church banks with ABSA and has been locked out of our account since Thursday. There is no reason for this. They have been trying to fix the problem since Thursday. 6 Days with no access to our account! The lack of customer service is shocking!
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Replies (2)0
Replies (2)
Absa's replyOfficial
10 May 2022, 13:41Dear Yolandi Kok Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply10 May 2022, 13:41
Official
Dear Yolandi Kok Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
13 May 2022, 08:24Dear Yolandi Kok
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply13 May 2022, 08:24
Official
Dear Yolandi Kok
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw