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Natasha N

1 reviews | Active since Feb 2012

20 Nov 2020, 08:00

Shocking ********* Behaviour from ABSA

In trying to complete my tax assessment, I discovered that ABSA has loaded an IRP5 onto the efiling system. I contacted SARS to enquire about this as I have not worked for ABSA nor do I have any investments with them. SARS rightfully said that they are not responsible for what is loaded on the system and it would be best to contact ABSA. I tried calling, no one answers, sent emails with all the relevant details, id number, IRP5 reference number etc. I received an email saying that I need to follow up with SARS as they don't know. I have sent subsequent emails and still no response. This has been going on for the past week. I keep getting a response that says case closed but there has been no resolution. This is appalling service. Please can someone assist.

0
Replies (8)
Absa
Absa's reply20 Nov 2020, 09:57
Official
Dear Natasha, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd 

Best regards,

Absa
Absa's reply20 Nov 2020, 09:57
Official
Dear Natasha, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd 

Best regards,

NN
Natasha N's update20 Nov 2020, 10:07
Reviewer Update

Thank you Basani for your prompt response, I will await your call so we can hopefully have this matter resolved. It is however a pity that one needs to resort to this platform to get a response.
Absa
Absa's reply20 Nov 2020, 11:07
Official
Dear Natasha,

Thank you for your posting. Please look at the emal I sent to you requesting additional information for us to look into the matter for you. Email sent to  *** .
Thanks, Natsha.

Basani

Best regards,

NN
Natasha N's update20 Nov 2020, 12:39
Reviewer Update
Thank you Basani, email received and I have tried to call you on the contact number provided without success. please can you call me.
NN
Natasha N's update20 Nov 2020, 14:53
Reviewer Update
Hi Basani,
Unfortunately the number you have provided doesn't work, I have rep**** privately on this platform and responded to the email you have sent and i have not received any response. I kindly request that you phone me on my contact number provided.
NN
Natasha N's update26 Nov 2020, 11:20
Reviewer Update
Thank you Basani and Fiona for your intervention and resolution, it is much apprecaited.
Absa
Absa's reply26 Nov 2020, 11:41
Official
You are most welcome, Natasha.

Best regards,